Call Recording and Quality Monitoring for Skype for Business and Lync
Whether you need to record calls for quality monitoring and coaching or corporate compliance, Marchwood SI offers solutions from Numonix and Anywhere365 that will record both call center agents and general business users on Skype for Business and Lync.
The Numonix RECITE Interaction Recording and Quality Management solution helps Skype for Business users achieve their compliance and quality management goals. Reduce legal liability and gain insights into your customers’ satisfaction.
- Securely records voice, IM, video and desktop screen of agents as well as general business users
- Supports PCI compliance muting
- Supports on-premises, hybrid, hosted or Office 365 deployments.
- Scales from five to thousands of users
- In addition to Skype, supports recording of phones systems from Avaya, Cisco, BroadSoft, Mitel, ShoreTel and many more
Anywhere 365 provides a vanguard Skype for Business Contact Center solution with real-time Dialogue Management between organizations, people, devices and things. Interaction recording is a standard feature of the Corporate and Enterprise Server License packages.
- Cradle-to-grave recording of conversations, chats and desktop screens
- Inbound and outbound recording of agents and general business users
- Quality monitoring module for agent scoring and coaching
- Recordings can be aggregated and accessed by agent for training and coaching
- Cloud, premises and hybrid deployments