Attendant Console for Skype for Business and Lync

Meet the bright, smart and colorful Anywhere365 Reception Attendant for Microsoft Lync and Skype for Business.

Anywhere365 Reception Attendant acts as a natural extension to people’s intuitive way of engaging with others.

Legacy systems designed around PBX based phone communications with a separate system to manage electronic communications, no longer satisfy the requirements of the current generation of users. Clients expect to interact with organizations when it fits their schedule, from wherever they are, using any type of device, via a communication channel of their choosing.

• Drag and drop visual transfers
• Chat with multiple contacts simultaneously or start a group conversation, even if you are on a call
• With the Calendar the attendant can easily view appointments and availability of colleagues before they transfer the call
• Timeline feature lets attendant see all previous contacts with a customer on an interactive timeline that shows the customer journey from accepting to transferring and closing the call
• Notes feature allows attendant to create notes during a call, saving or sending them immediately via email or other media.
• Braille Ready – for the visually impaired, Anywhere365 has a braille input device