Over the last 10 years, the Marchwood SI team has been involved in over 100 successful Microsoft unified communications (UC) deployments across the globe and for businesses of all sizes. Starting with Office Communications Server, then Lync, and now Skype for Business, Marchwood SI has gained the experience and deep domain knowledge of deploying enterprise voice and contact center solutions for Microsoft UC business customers.
Planning and Design
Real-time UC applications place additional stress on any data network often resulting in unexpected issues and underwhelming performance. Marchwood SI engineers will assess your existing network topology and business workflows to design the converged network you need to support your Skype for Business and Office365 deployments.
Installation and Training
Marchwood SI Microsoft-certified consultants will build a framework for your solution, and manage all aspects of the deployment, including hardware, software and licensing requirements. Marchwood can assist in choosing voice carriers, rollout and integrate with existing platforms and provide training and adoption services to ensure that your business gets the most out of your investment.
Migration
Marchwood SI follows Microsoft Best Practices to quickly and painlessly migrate your legacy communications systems to Skype for Business enterprise voice, and your call center workflows to a native Skype for Business contact center solution.
Integrate your existing PBX
Lower your communications costs and maximize your investment in existing communications systems by integrating the Skype for Business solution with your legacy PBX’s and facilities that haven’t reached end-of-life.
Integrate your business applications
Improve employee productivity and customer service by integrating CRM, ERP and business applications such as Dynamics CRM, Salesforce.com and SharePoint into your Skype for Business and contact center workflows for screen pops, IVR self-service, dashboard mash-ups and more.
Managed Services
Let Marchwood SI take care of the day- to- day tasks of maintaining your communications infrastructure, freeing you to focus on running your business. Marchwood SI can provide support on all the solution components from all of our Partners under a cohesive support contract.
Microsoft SharePoint and Exchange
Marchwood SI are Microsoft-certified experts for installation, troubleshooting, optimization and upgrades of your Microsoft SharePoint and Exchange solutions.