Contact Center Solutions

Customers are the life-blood of any business. Whether completing sales orders, responding to queries, or addressing complaints, businesses require an easy and streamlined method of managing customer interactions. This is the role of the contact center and every business, regardless of size or industry, has one. This may be a formal contact center, with dedicated agents for sales or service, or an informal contact center, where a less structured group of workers respond to requests. The contact center is the face of your company to your customers.

Marchwood SI specializes in the design, implementation and optimization of contact center systems for Microsoft and Mitel Unified Communications platforms. Our clients range from small business to large enterprise in a broad range of industry verticals across the globe.

Marchwood SI is ready to help your business implement a customer service solution that will delight your customers, maximize your revenues, and improve operational efficiencies.