Anywhere365 Contact Center and Enterprise Dialogue Management platform is a full native integration into the Skype for Business / Teams platform for any kind of business, organization, department or internal service desk that aims for cost-effective customer contact with rich dialogue management and omni-channel contact center functionality.
Competitive Upgrade Offer
Migrate your current Lync or Skype for Business contact center to Anywhere365 and SAVE 15% off your software licensing.
This is in addition to the affordable and flexible Anywhere365 pricing model with no charge for Agent or Supervisor client licenses.
Contact Marchwood for a Quote and Demo!
Anywhere365 enables efficient and productive dialogues to take place between people and groups both within your organization, and between your organization and your customers and partners.
- Incoming Voice, SMS, Webchat, Video, IM, social media, email, or Whatsapp conversations can be routed to the appropriate agent, employee or department
- Anyone within an organization can leverage the system to act as their own contact center or subject matter expert
- Conversations can be routed on a myriad of options including, longest idle, skillset, presence, location, time of day, CRM data and many more.
- Realtime wallboards allow supervisors to monitor contact center activity and performance and take immediate action to correct service-affecting issues.
Wallboard
Flexible and Scalable
- Reliable, safe and secure, Anywhere365 is 100% pure Skype for Business, leveraging all components from Skype and is certified by Microsoft’s Skype For Business Certification Program
- Anywhere365 can be deployed as an on-premises, Hybrid, Full Cloud or Federated Cloud solution that natively leverages your existing investments in Lync, Skype for Business or Office 365 Cloud PBX infrastructure.
- Flexible licensing model with no additional costs for agent and supervisor clients ensures Anywhere365 will cost-effectively grow with your organization.
- Intuitive and easy to use Dashboards and Administrative Management interfaces can be managed from any internet browser, anywhere, anytime and by anyone with the right security permissions.
Empower your Agents and Supervisors
- Anywhere365 extends the Skype for Business client with all of the functionality an Agent or Supervisor requires. The clean and intuitive design provides essential real-time information and statistics with a small footprint.
- The Agent Extension Window provides conversation history, out-of-the-box integrations to popular CRM systems and tabs to create custom interfaces between Anywhere365 and any other business applications.
- Flexible licensing model with no additional costs for agent and supervisor clients ensures Anywhere365 will cost-effectively grow with your organization.
- Intuitive and easy to use Dashboards and Administrative Management interfaces can be managed from any internet browser, anywhere, anytime and by anyone with the right security permissions.
Inflight Snapper
Seamless integration to your business tools
Improve your Customer Experience (CX) with insight into the customers’ journey from their standpoint
- The Anywhere365 Timeline visualizes all contact moments between the customer and your organization, tracking who they have previously interacted with from initial contact to forwarding and closing. Agents can provide faster and more effective service as they have insight into the customers’ previous touchpoints with your organization and can process conversations accordingly. In conjunction with features such as Last Agent Routing, customers can avoiding long menu options by being routed quickly to the appropriate resource.
Marchwood SI are your trusted advisors for migrating your contact center to Anywhere365
- Over the last 20 years, the Marchwood SI team has been involved in hundreds of successful contact center deployments across the globe and for businesses of all sizes.
- Our background and specialization is in building and deploying contact centers systems on Microsoft Lync, Skype for Business and Cloud PBX infrastructures.
- To ensure continuity of operations and shorter learning curves for our clients, Marchwood SI takes special care to painlessly migrate our customers from their existing contact center systems to Anywhere365 while preserving their historical reporting, system configuration and call center business processes.
Contact US for a Demo and Quote
Migrate your current Lync or Skype for Business contact center to Anywhere365 and SAVE 15% off your software licensing.